FAQ

Print Types

We offer different printing methods which each have their own benefits over the other. Click through the sections below to find out what may be best for your needs!

Direct-to-garment, or DTG, is a printing method that sprays the ink directly onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.

DTG printers offer a lot of color options which means you can print detailed designs and photorealistic images with almost no color limitations. For best results, we suggest creating graphics in the sRGB color profile—it matches DTG  printer color possibilities the best.

Printing graphics with transparencies or opaqueness does not translate well in DTG printing as the printers will attempt to make up the missing color by spreading the ink, causing the fabric to have a lot of gaps. We suggest designing with solid colors or using halftone techniques for best results.

Screen printing is a printing method where ink is pushed through a woven, mesh screen onto fabric. The ink doesn’t soak into the fabric, but lays on top of the product.

With screen printing, a special screen has to be made for each element of your design. Once that’s done, the colors and elements of the design are applied layer by layer onto the garment. The more layers your design has, the longer it’ll take to print it, and the thicker the design will feel on the product.

Screen printing works best for solid graphics without too many small details. This works well for simple typography, shapes, and other elements.

If you're design has few colors, screenprinting is the most cost-efficient for you, however, a minimum of 12 shirts are required for the order.

Both produce high quality prints, however, screenprinting would seem to create better edges and more vibrant solid colors as the ink goes directly onto the garment instead of soaking into it.

For large order with few colors, screenprinting is the go to option.

For order less than 12 prints, with lots of colors and details, DTG is the best option.

Embroidery refers to a design sewn onto garments and other items via our state of the art machinery, which automatically produces the design with a series of computed stitches.

Due to its more detailed nature, you'll need to contact us at create@primetimecolors.com to determine the amount of stitches required for the job. As shown on our Home Page, the amount of stitches will vary the price.

A digitization setup fee of $20 will be added for the purpose of getting your design converted and readable for the machine.

Garments

Our prices on our site show the rates for standard 6oz 100% preshrunk cotton offered by either Alstyle, Gildan, or Port & Company. However, we are able to find you other garments for your specific needs! See below for additional details.

For most products, we can probably find what you need through our catalog at S&S Activewear . Feel free to take a look at the garments they offer and we can make a special order.

If somehow they don't carry what you need, let us know as we have other catalogs to look into!

Shipping

We can ship anywhere in the US! Unfortunately, we do not ship internationally at the moment.

On average, expect 3 days of processing and printing of order. In the case that the specific garment color/type is not immediately available at our location, we will notify you that we will need to order from our supplier. This will add roughly a week until print production.

Yes! Great for locals, you can pickup your orders for free at our office location: 1015 25th St. #280 Midtown Sacramento, CA 95816

Returns and exchanges

Check out our Refund Policy page.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at create@primetimecolors.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at create@primetimecolors.com.

Hats are normally customized via embroidery methods. However, it can be used for really anything to give a 3-D pop off the garment. It is a great addition for a more premium look.